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Admissions Consultant – Telehealth
Job Description:
- Manage your daily schedule with a sense of urgency to support a high volume of inbound phone calls, text messages, and emails.
- Achieve individual goals and contribute towards team goals. Individual and team goals are designed to meet our corporate enrollment goals and ensure quality communications in every interaction.
- Demonstrate knowledge of enrollment criteria to correctly identify who is a good candidate for our program, assist potential member needs, and ensure all requests are followed through and completed.
- Use motivational interviewing (MI) techniques to determine each caller's readiness and encourage intake appointment attendance.
- Schedule initial intake appointments using an Electronic Health Record (EHR) and other internally-built software tools.
- Facilitate seamless intake appointment; coordinating with counselors and other clinical staff as necessary.
- Contribute to the growth of the team by suggesting improvements in operations, messaging, or strategy.
- Perform other duties as assigned.
Requirements:
- We value the power of recovery! This is a great role for someone personally in recovery, we require 2+ years of consistent recovery to be able to properly support Affect potential members. Alternatively, we require experience working in behavioral health (prior Admissions roles a plus!). We would love to hear about why you are passionate about supporting people in their recovery or mental health journey in your cover letter.
- Previous work experience where you were goal-driven and were able to consistently meet and exceed your goals.
- High school diploma or higher education preferred.
- Reliable high-speed home internet.
- Exceptional customer service skills and the ability to build positive relationships with people.
- Excellent written, presentation, communication, and analytical skills. You will be expected to compose ad hoc texts/emails to potential members as part of this role.
- Attention to detail, ability to juggle multiple priorities, and can work in an environment where change is frequent.
- Committed to a high ethical standard in everything you do, working collaboratively with providers, Member Care team, and other professional colleagues.
- Excitement about working at an early-stage company where the opportunity for impact is high but not all systems/processes are fully ironed out.
- Self-starter with high emotional intelligence.
- High comfort level with technology, including EMR software, email, Slack, and mobile apps (e.g., Google Suite).
- Must be able to work remotely. Must have a quiet, private dedicated home office with a door with reliable internet connection.
- This is a full-time role. You must have the availability to work full-time and show accountability to working your scheduled hours. Treatment Consultants have set hours, but we offer flexibility in setting those hours as long as it is in the best interest of serving our members. Recurring evening and weekend availability is a big plus.
Benefits:
- The salary range for this full-time position is $50,000 - $55,000 commensuration with experience.
- Full-time employees may enroll in offered medical, dental, and vision coverage and also provided employer paid life and disability insurance. Employees may enroll in Affect's company’s 401k plan.
- Paid vacation, sick time, company observed holidays and parental leave is provided to full-time employees.
- Remote work flexibility.
- Opportunities for continuing education and professional development.
- Supportive team culture focused on impact, collaboration, and innovation.
- Be part of building a modern, inclusive, and accessible addiction care system.
