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Director of Customer Analytics — Domino's Pizza USA

September 5, 2026

ABOUT THE COMPANY Domino's Pizza was founded in 1960 in Ypsilanti, Michigan. With over 18,000 stores across the globe, we are the largest pizza chain in the world. Our mission is to be the best pizza delivery company in the world, providing a great experience for our customers, employees, and shareholders. We strive to create a culture of innovation, collaboration, and continuous improvement, and we're proud of our achievements in customer satisfaction, operational efficiency, and community involvement. ROLE OVERVIEW As the Director of Customer Analytics, you will play a critical role in driving business growth and customer loyalty by developing and implementing data-driven strategies. You will report directly to the Chief Marketing Officer and will work closely with cross-functional teams to analyze customer behavior, track key performance indicators, and inform business decisions. Your insights will enable us to optimize our marketing campaigns, enhance the customer experience, and improve our operational efficiency. KEY RESPONSIBILITIES * Develop and maintain robust customer analytics frameworks, including data architecture, data warehousing, and business intelligence tools. * Analyze customer behavior, purchase patterns, and feedback to identify opportunities for growth and improvement. * Collaborate with marketing, sales, and product teams to inform business decisions, develop targeted marketing campaigns, and optimize product offerings. * Design and implement experimentation frameworks to measure the effectiveness of marketing campaigns and product features. * Develop and maintain dashboards and reports to track key performance indicators, including customer acquisition, retention, and purchase frequency. * Work with IT teams to ensure seamless data integration and ensure compliance with data security and governance policies. * Stay up-to-date with industry trends and technologies, and recommend innovations to enhance our analytics capabilities. * Mentor and guide junior team members to develop their analytical skills and knowledge. * Present insights and recommendations to senior leadership to inform strategic business decisions. * Collaborate with external partners and vendors to enhance our analytics capabilities and stay ahead of industry trends. REQUIRED QUALIFICATIONS * 8+ years of experience in customer analytics, data science, or a related field. * Master's degree in Business Administration, Statistics, Mathematics, or a related field. * Strong experience with data analytics tools, including SQL, Tableau, Power BI, or Looker. * Experience with cloud-based data platforms, such as Amazon Web Services (AWS) or Google Cloud Platform (GCP). * Strong knowledge of statistical modeling, machine learning algorithms, and data mining techniques. * Experience with data visualization and communication of complex insights to non-technical stakeholders. * Strong leadership and mentoring skills, with experience leading cross-functional teams. PREFERRED QUALIFICATIONS * Ph.D. in a relevant field. * Experience with Python, R, or other programming languages. * Familiarity with agile methodologies and data-driven decision-making. * Certification in data science, analytics, or related field. * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines. WHAT WE OFFER Domino's Pizza offers a competitive salary range of $50,000 to $80,000 per year, depending on experience. * Health insurance, including medical, dental, and vision coverage. * Retirement plan, including 401(k) matching and employee contributions. * 20 days of paid vacation per year, plus 10 paid holidays. * $1,000 annual learning and development budget. * Flexible remote work policy, with the option to work from home 2-3 days per week. * Collaborative team culture, with opportunities for growth and professional development. ABOUT THE TEAM Our Customer Analytics team is a dynamic and collaborative group of professionals who are passionate about using data to drive business growth and customer loyalty. We work closely with cross-functional teams to analyze customer behavior, track key performance indicators, and inform business decisions. Our team is comprised of experienced data analysts, statisticians, and data scientists who are committed to delivering high-quality insights and recommendations to senior leadership. HOW TO APPLY To apply for this position, please submit your resume, cover letter, and a portfolio of your work to our website. We will review applications on a rolling basis and will contact selected candidates for an initial interview.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...