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Equipment Technical Customer Support Representative (Hybrid or Remote)

July 6, 2026

Work Location: Portland, OR Your Career. Your Impact. Our Future. At Oregon Tool, Inc., every Team Member drives our success. Your growth fuels our progress, empowering you to take initiative, share your ideas, and help shape what’s next. With a long history of innovation and a pioneering spirit, we’re a global team built on humility, grit, and collaboration – where every voice is valued and every contribution matters. If you’re ready to bring your perspective and thrive in a people-first culture, join us and make an impact. How You Make An Impact The Technical Customer Support Representative - Outdoor Power Equipment acts as the product technical communication link between the customer and the organization for Oregon Tool’s Forestry, Lawn & Garden, and Outdoor Power Equipment products. This role responds to customer inquiries via a variety of channels, i.e., email, phone, and web and has a high level of technical expertise to answer most questions about Oregon Tool’s products, with only the most complex problems needing to be escalated up. THE DETAILS <ul><li> Product Technical Customer Service </li><ul><li> Responds to customer inquiries via email, phone, or web with correct part recommendations </li><li> Provides technical support on product use, maintenance, and troubleshooting </li><li> Acts as a liaison between customers and product teams </li><li> Attends training to stay updated on new products </li><li> Coordinates warranty/goodwill part shipments </li></ul><li> Administrative Support </li><ul><li> Assists with internal/external training logistics and event coordination </li><li> Manages training records and issues certificates </li><li> Handles shipping of warranty/goodwill parts </li><li> Performs general administrative duties as needed </li></ul></ul>Qualifications & Skills <ul><li> Associates Degree in Business or a related field a plus; High School Diploma required or GED equivalent </li><li> Minimum of 6 years’ experience dealing with the technical aspects of outdoor power equipment and replacement parts, with a minimum of 2 years’ experience working in a customer service capacity or related role with outdoor power equipment products </li><li> Ability to effectively handle a high level of phone and email contact with customers and other employees </li><li> Demonstrates a customer service mindset; strives to provide excellent support no matter the problem or the customer </li><li> Comfortable with dealing warmly, professionally and patiently with all types of customers, able to keep cool, collected demeanor when dealing with the unexpected </li><li> Excellent written and verbal communication skills using technical and non-technical terms </li><li> Basic proficiency in Microsoft Office suite (Outlook, Word, Excel) and data management software (SAP preferred) </li></ul>At Oregon Tool, we provide a reasonable, good-faith estimate of the compensation range for this role of $56,000 to $67,000 . Final offers are based on various factors such as experience, skills, qualifications and internal equity. This range may vary based on geographic location where the position is filled, and most new hires are not typically hired at the top of the range. WHAT WE OFFER: <ul><li> Medical, Dental, and Vision Benefits available on day one (no waiting period) </li><li> 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution) </li><li> Retirement Savings Plus Plan* </li><li> Earn up to 120 hours vacation during your first year of service </li><li> Paid holidays and one paid Community Involvement Day available per calendar year </li><li> Tuition reimbursement program </li><li> Global company with small company feel </li><li> Casual work attire </li><li> Complimentary snack and coffee/tea to keep you fueled </li><li> Onsite cafeteria offering a variety of convenient options </li><li> Onsite Physical Therapist </li><li> Onsite Fitness center </li><li> Public Transit access </li><li>Based on geographic location and company performance. </li></ul>WHO WE ARE: Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting tool platform. At Oregon Tool, it is our goal to create, cultivate and sustain a global, inclusive people-first culture, where differences drive innovative solutions to meet the needs of our Team Members, customers, and communities. We welcome applications from all skilled individuals, including those from groups traditionally underrepresented, not just because it’s the right thing to do, but because it makes our company #SharperTogether. To learn more about our company and history visit us at: . Oregon Tool, Inc. will only employ those who are legally authorized to work. Any offer of employment is contingent on a background investigation and drug screen. Oregon Tool, Inc. does not discriminate based on sex, race, color, religion, age, marital status, national origin, citizenship, disability, veteran status, or any other status protected under law. During the application process we will not ask for or collect any confidential, proprietary, or sensitive personally identifiable information (e.g., date of birth; driver’s license number; or credit card, bank account or other financial information). If you submit such information, you do so at your own risk, and we will not be liable to you or responsible for consequences of your submission. This notice should not be construed as an offer of employment or creating any terms of employment.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...