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Operations Controller Operations · Riga

July 8, 2026

Overview

Norse Atlantic Airways is a low-fare, long-haul airline headquartered in Norway, transforming intercontinental travel with affordability and convenience. We connect bucket-list destinations in the United States, including New York City, Los Angeles, Miami, Las Vegas, and Orlando to key cities across Europe. We also connect travelers to remarkable locations like Cape Town and Bangkok. Founded in 2021, we are an ambitious, fast-growing company in the aviation industry, driven by a commitment to innovation and excellence.

Are you an experienced operations control specialist with a passion for aviation and long-haul flying?

We are seeking a strong team player with exceptional leadership skills to join our Operations Control Center (OCC) as an Operations Controller, with the exciting opportunity to advance to Shift Manager. In this key role, you\\\'ll lead the safe and efficient execution of Norse\\\'s long-haul flights, working closely with flight planning, maintenance control, crew control, passenger care, and other critical stakeholders. Step into the dynamic world of long-haul OCC in the Baltics.

This position operates in shifts, ensuring 24/7/365 global operations. Position is located in Riga, Latvia and is a full-time office position.

Your main responsibilities:

Oversight and supervision of all Norse flights;
Monitoring of weather, NOTAMs, SLOTS, technical situation, security, and other items that may affect the flights and take necessary action;
Coordination with flight planning team to ensure preparation and management of operational and ATC flight plans;
Management of flight irregularities and disruptions;
Coordination and leading other teams of OCC on shift;
Coordination with flight crew and other departments;
Coordination and arrangement of services with external partners (ground handling, fuel providers, airports, etc.);
Coordinate with ACMI partners;
Participate in emergency response.

Required qualifications and certifications:

Minimum 2 years of experience in OCC environment as an operations controller, duty manager or similar;
Strong organizational and time management skills;
Proficiency in MS Office tools;
Quick learner with the ability to use airline operations software effectively;
Excellent written and verbal communication skills;
Fluency in spoken and written English;
High adaptability to problem-solving skills;
Resilient under pressure, with the ability to balance team and individual responsibilities effectively.

We offer:

The sky is the limit growth opportunity in dynamic aviation industry;
Monthly salary ranging from 2600 to 2800 EUR (Gross), based on candidate experience, plus additional compensation for night shifts and work on national holidays;
Explore the world with exclusive travel privileges to all Norse destinations, plus discounted tickets with our partner airlines;
Premium health insurance provided after the probation period;
Gym and wellness benefit, with co-payment for sports activities after the probation period;
Modern office in the city center - Novira plaza;
Inclusive and diverse work culture we bring together talent from over 40 nationalities.

Culture and values

We believe that culture will be our competitive advantage. Team Norse has identified three core values that we all should live and breathe. They are:

Be inclusive
Take ownership
Show kindness.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...