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Outbound Telemarketer

April 24, 2026

Overview <img src="https://demant.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=305803&hashed=-1043758408" alt="HearingLife Full Logo" width="160" height="58"> Position Summary:HearingLife is a part of the Demant Group, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect with the world around them. With over 600 locations across the United States – HearingLife’s vision is to make a life-changing difference for people with hearing loss. Our innovative technologies and know-how help improve people’s health and hearing. We create life-changing differences through hearing health. This Team Member must uphold the HearingLife Core Values:<ul><li style="margin-left: .5in;">We create trust</li><li style="margin-left: .5in;">We are team players</li><li style="margin-left: .5in;">We apply a can-do attitude</li><li style="margin-left: .5in;">We create innovative solutions</li></ul> As an essential member of the HearingLife Call Center team, the Remote (Work from Home) Outbound Telemarketing Agent is responsible for outbound calling to prospective and existing patients throughout the United States, supporting our many HearingLife Clinics. Outbound Telemarketing Agent Purpose Statement: This is an Outbound Telemarketing/phone sales position. The agent will be calling our lead lists to either schedule a reevaluation for current patients or schedule prospective patients for their initial hearing evaluation. The is performed under the supervision of the team’s Supervisor and Team Lead. Hourly pay target is $14/hr plus commission This is NOT a Customer Service position. Must reside in the continental United States to be considered. Responsibilities <ul><li>interact professionally and politely on the telephone with current and/or prospective patients and hearing clinic staff.</li><li>Maintain accurate records of calls and outcomes in the computer systems.</li><li>Make outbound calls to hearing clinics and prospective or current patients for appointment follow-up.</li><li>Meet minimum number of outbound calls and appointments per hour and/or minutes on phone calls per shift.</li><li>Schedule appointments accurately based on customer protocols or conferences calls to independent hearing clinics.</li><li>Book and track appointments in multiple systems.</li><li>Answer customer questions.</li><li>Communicate and explain the value and benefits of using the service.</li><li>Maintain patient privacy in compliance with HIPAA federal guidelines and practice policies.</li></ul> Note – Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Qualifications Education and Experience: <ol><li style="margin-left: .25in;">High School Diploma or GED required.</li><li style="margin-left: .25in;">Previous sales or telemarketing experience preferred. </li><li style="margin-left: .25in;">Familiarity with Microsoft Office i.e., Teams and Outlook preferred.</li></ol> Benefits:<ul><li style="margin: 0in 0in 0in 27.75pt;">Competitive salary and bonus structure.</li><li style="margin: 0in 0in 0in 27.75pt;">Comprehensive health benefits (medical, dental, vision).</li><li style="margin: 0in 0in 0in 27.75pt;">Retirement savings plan with company matching.</li><li style="margin: 0in 0in 0in 27.75pt;">Professional development and ongoing training.</li><li style="margin: 0in 0in 0in 27.75pt;">Employee discounts on hearing aids and related services.</li></ul>We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status. #HearingLife_US#LI-WJ1

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...