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Patient Scheduling Coordinator - After Hours

May 7, 2026

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY. Location: Kettering, OH | Fully Remote After Orientation<div>Compensation: Starting at $18.00 an Hour!Schedule:<ul><li>Monday - Friday 5:00pm - 9:00pm EST (One Weekday Evening Off) | Saturday & Sunday 8am - 6pm EST</li></ul>Training is Monday - Friday 8:15am - 5:00pm for 4-6 weeks then you will transition to the remote after-hours schedule you chooseHOW YOU'LL MAKE A DIFFERENCE: At Alternate Solutions Health Network, we care for patients where they spend the majority of their time – in their homes. Today we care for patients who need skilled home care and hospice services. You won’t find our brand in many places because we partner with health systems, jointly running home health and hospice agencies that use their brand. This is part of our strategy. By being part of the health system team, we can ensure each patient has a well-coordinated care plan that remains consistent whether the patient is seeing their primary care physician, receiving treatment in a hospital, or under our care in the home. As a Patient Scheduling Coordinator, the work you do every day makes a difference in the lives of our patients by assisting the field staff provide exceptional care by scheduling visits according to protocol. All patients’ and field staff inquiries or concerns are addressed courteously and promptly adding to the overall outstanding patient experience.WHAT WE OFFER: We provide medical, dental, and vision insurance with flexibility for you to select what works best for you. Eligible teammates receive paid time off and may participate in the 401K, if they choose. Historically the company has matched 401K contributions which helps build your nest egg even faster. Finally, our benefit program includes company paid life, disability insurance, and a robust Employee Assistance Program.MAJOR AREAS OF RESPONSIBILITY: <ul><li>Customer Service: Responds promptly and courteously to all patients’ inquiries or problems and collaborate with administrator/supervisor regarding client concerns or complaints.</li><li>Operations: Manage daily workflow in company database and process daily and weekly reports. </li><li>Policies: Follow Medicare guidelines including: Low Utilization Payment Adjustment (LUPA), Re-assessment, and 13/19 supervisory visits.</li><li>Collaboration: Match patients with a field staff member by determining best match in clinical skill sets and personality.</li><li>Compliance: Address missed, declined, unverified, and reassigned visits with field staff</li><li>Teamwork: Support co-workers and participate in on-call requirements.</li></ul>HARD & SOFT SKILLS:<ul><li>Compassionate communicator with a positive attitude.</li><li>Patience is a virtue when working with patients, families, physicians, and coworkers.</li><li>Attention to detail is critical, as is being observant and following directions.</li><li>Problem solving and create solutions to drive to a course of action.</li></ul> REQUIREMENTS<ul><li>High-School graduate or equivalent. Associates Degree preferred. </li><li>At least one year of experience in the Health Care industry and experience in home care is desirable. Capable of all physical demands.</li></ul></div>We’ll help you put your passion for patient care to work. Apply today!This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.We are an Equal Opportunity Employer.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...