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Senior Director/ Director, Human-AI Collaboration & Workforce Transformation

May 7, 2026

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryEmployee SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn\'t a buzzword - it\'s a way of life. The world of work as we know it is changing and we\'re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce\'s core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You\'re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.The Director, Human-AI Collaboration & Workforce Transformation will lead the strategic integration of artificial intelligence and emerging technologies to fundamentally redefine jobs and organizational structures at Salesforce. This role requires a unique blend of deep research expertise, a strong understanding of Human-Computer Interaction (HCI) principles, and a pragmatic, business-oriented approach to large-scale organizational transformation. You will oversee the design and implementation of new work models, focusing on enhancing human capabilities, driving efficiency, and ensuring a positive, productive employee experience in an increasingly AI-augmented workplace. Apply (by clicking the relevant button) after checking through all the related job information below. Responsibilities<ul><li>Pioneer Research-Driven Work Models:Lead and conduct research to understand how AI and other technologies can best augment human work, developing evidence-based frameworks for job design and organizational structure.</li><li>Integrate HCI and AI Principles:Apply principles from Human-Computer Interaction and cognitive science to design seamless and effective human-AI collaboration workflows.</li><li>Collaborate with Senior Leadership:Partner with senior leaders to architect the future of work at Salesforce, translating business strategy into actionable workforce transformation initiatives.</li><li>Drive Enterprise-Wide Transformation:Champion a culture of continuous learning and adaptation, leading the organization through significant shifts in how work is defined, performed, and managed.</li><li>Develop Strategic Frameworks:Create scalable and robust frameworks for job redesign and augmentation that support business growth and employee development.</li><li>Influence and Educate Stakeholders:Serve as a subject matter expert, effectively communicating complex research findings and strategic recommendations to diverse audiences, including technical and non-technical stakeholders.</li></ul>Requirements<ul><li>Doctorate (Ph.D.) in a relevant fieldsuch as Organizational Psychology, Human-Computer Interaction, Industrial-Organizational Psychology, or a related discipline with a focus on technology and the future of work.</li><li>10+ years of experiencein a role focused on organizational design, workforce strategy, or research, with at least 5 years in a leadership capacity driving large-scale change within a corporate environment.</li><li>Proven research experience, including a strong publication record or a history of applying quantitative and qualitative research methods to solve complex business problems.</li><li>Deep understanding of Human-Computer Interaction (HCI) principlesand their application in designing effective human-machine systems.</li><li>Strong business acumenwith the ability to connect research and strategic insights to tangible business outcomes and key performance indicators.</li><li>Exceptional leadership and communication skills,with a track record of influencing senior leadership and inspiring cross-functional teams.</li><li>Demonstrated expertisein organizational transformation and the integration of emerging technologies, particularly AI, into work processes.</li></ul>Unleash Your PotentialWhen you join Salesforce, you\'ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we\'ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what\'s possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that\'s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For California-based roles, the base salary hiring range for this position is $193,800 to $327,600.For Illinois based roles, the base salary hiring range for this position is $177,600 to $300,200. #J-18808-Ljbffr Experience: 5 years required

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...